Frequently asked questions

Maximum 3 residents in our residential care home, ensuring personalized attention.

Absolutely! We encourage personalizing their space with favorite items, photos, and furniture (space permitting).

We regularly reassess and adjust care plans. We can accommodate increasing needs up to Level 3 care.

Not currently.

Pets are not permitted currently. 

We accommodate diabetic, low-sodium, texture-modified, and other special diets.

We call 911 for emergencies and immediately notify family. Staff are trained in emergency response.

Families are welcome anytime during reasonable hours. This is your loved one's home!

We recommend 2-4 weeks notice when possible, but we can often accommodate shorter notice for emergencies.

Clothing, toiletries, medications, and any comfort items (photos, favorite blanket, etc.). We'll provide a detailed list.

Absolutely! Visits are welcome. However, many families find their loved one adjusts better without visits the first day or two.

We have experience with memory care and can provide appropriate supervision and activities.

Yes, if needed. Discuss any scheduled appointments when booking.

Just let us know! We're flexible and can extend as long as space is available.

Some long-term care insurance and veterans benefits may cover respite. We can provide documentation for claims. Medicare typically doesn't cover respite care.

Simply contact us by phone at 253-561-9363 or email at [email protected]. We'll schedule an initial consultation to discuss your loved one's needs, answer your questions, and arrange a tour of our home.

During our first conversation, we'll discuss your loved one's care needs, daily routines, preferences, and medical requirements. This helps us determine if Sunset Crest is a good match. There's no obligation, and we encourage you to ask any questions you may have.

Absolutely! We encourage families to visit and see our home firsthand. During the tour, you'll meet our staff, see the living spaces, and get a feel for the warm, family-like atmosphere we provide. We're happy to schedule tours at a time convenient for you.

To complete the admissions process, we'll need:

- Medical history and current medications
- Physician contact information
- Emergency contact details
- Insurance or payment information
- Personal preferences and care needs assessment
- Any legal documents (POA, healthcare directives)

Yes. We conduct a comprehensive assessment to understand your loved one's physical, emotional, and social needs. This may include a visit with the prospective resident to ensure we can meet their specific care requirements and that they'll be comfortable in our home.

We work with families to understand each resident's unique needs. During the assessment, we'll discuss medical conditions, mobility requirements, dietary restrictions, and behavioral needs to ensure we can provide appropriate care. Our goal is to be transparent about what we can and cannot accommodate.

With only three residents, compatibility is important. We arrange meet-and-greet visits before admission to see how potential residents interact with current residents. This helps ensure everyone will be comfortable and happy in our home environment.

The timeline varies based on individual circumstances. Once we've completed the consultation, assessment, and tour, and all paperwork is submitted, move-in can typically happen within a few days to a week. For urgent situations, we can expedite the process.

We provide transparent pricing based on the level of care needed. At this time, we accept private pay only. During the consultation, we'll discuss specific costs and provide a clear breakdown of our rates and services included.

Of course! Family involvement is encouraged and welcomed. We have flexible visiting hours and invite families to stay connected with their loved ones through visits, phone calls, and participation in activities and special events.

We're committed to finding the best match for both residents and families. If during the assessment we determine that we cannot meet your loved one's needs, or if you decide our home isn't the right fit, we're happy to provide referrals to other care options in the Lincoln area.